@vbingo6 . Yes this is very frustrating. Approximately 30 players have reported the 85% loading failure of the Mahjong Garden HD game at the Answers HQ forum since it first started in June 2019 after the release of the HD version. This problem became clearly worse in December and this trend is continuing into January although not as bad as last month.
I did a review of all the posts I could find about this 85% loading failure phenomenon, and I documented my findings in a post added on January 22. My intention was to post this information so that the EA Pogo team could review it. Unfortunately, I was not able to identify a probably cause for this problem, such as browser used, operating system used, or playing at Classic Pogo vs Early Access Pogo pages, mostly because of limited information provided on these details.
Below is a link to this post for anyone who has the time to read a lengthy report on the issue, or to just scan through it.
https://answers.ea.com/t5/Pogo-Classic/Review-of-Mahjong-Garden-HD-loading-failures/m-p/8671937#M197813
YOUR comment and comments from a few other players are revealing a growing pattern that Microsoft Edge loads the game fully for those having loading failures with Firefox, Chrome and Safari. I am giving you recognition (in the form of an XP point at your comment) for providing the details about the 4 major browsers you used and the computers used. That kind of detailed post is what is needed to one day identify the cause of this growing problem. If other people reporting this problem included that much information, there might be a better understanding of the cause now.
This problem is confusing to understand at the moment, because it does not affect everyone and there does not seem to be any common factor among people having this 85% loading failure. More information is needed to determine if people using Edge are having this problem also. So far I have not seen any reports of this problem occurring while using Edge.
I am now making a suggestion to people having this 85% loading failure with the Mahjong Garden HD game. Try using the Edge browser if you have Windows on your computer if another browser fails to load this game. Also let us know if this recommendation helped.
