Forum Discussion
11 Replies
me too
- FONTANABARBIEMOM4 years agoSeasoned Traveler
Yep, I just unlocked Las Vegas and it started. When it happens I have to close my browser and restart my computer because not only does it lock up the game but it disconnects me from the internet. Restarting my computer is the only way to correct it.
This happened frequently when I first started playing this game when it was new. I thought Pogo had resolved this issue. I guess not. - EA_Illium4 years ago
EA Staff (Retired)
@Fiscusplf Would it be possible to get a screenshot of what you are seeing while playing?
- EA_Illium4 years ago
EA Staff (Retired)
Hi @Fiscusplf,
Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?
- Restart your device and modem/router then try to load your game
- Clear your Cache/Cookies (<-- link)
- Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates
- Check your device meets the Requirements (<-- click here) to play POGO games
If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.
Thanks!
I;ve been having this problem for about 2 weeks now. Have cleared my cache, etc. multiple times but it hasn't seemed to stop the message from returning and stopping game play.
- EA_Illium4 years ago
EA Staff (Retired)
@gems555 Are you having an issue with MS loading or are you getting an error message? I'm getting an error message during play.. I don't know how to take a screenshot on computer but it says:
DEBUG LOGGER
disconnected
reconnected
disconnected
reconnected
over
and
over
and
over
one line at a time and shades out the game
and since I can no longer play I hit the Home button and go back into the game and then it happens again
yes
wont load its disconnect
Doesn't seem there's been a solution yet. I was able to take a screenshot of what I'm seeing. It's not stopping me from playing, but it is distracting.
This is still an issue.
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