Forum Discussion

Re: Monoploy Sudoku - Debug Log Error

Debugging issue with Monopoly Sudoku. Has anyone else been having this problem. Game is locked in debugging and won't load.

11 Replies

  • FONTANABARBIEMOM's avatar
    FONTANABARBIEMOM
    Seasoned Traveler
    4 years ago

    Yep, I just  unlocked Las Vegas and it started. When it happens I have to close my browser and restart my computer because not only does it lock up the game but it disconnects me from the internet. Restarting my computer is the only way to correct it.
    This happened frequently when I first started playing this game when it was new. I thought Pogo had resolved this issue. I guess not.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    @Fiscusplf Would it be possible to get a screenshot of what you are seeing while playing?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @Fiscusplf,   

      

    Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?  

      

    • Restart your device and modem/router then try to load your game   
    • Clear your Cache/Cookies (<-- link) 
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
    • Check your device meets the Requirements (<-- click here) to play POGO games  

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.  

      

    Thanks!  

  • gems555's avatar
    gems555
    4 years ago

    I;ve been having this problem for about 2 weeks now.  Have cleared my cache, etc. multiple times but it hasn't seemed to stop the message from returning and stopping game play.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @gems555 Are you having an issue with MS loading or are you getting an error message?
  • gems555's avatar
    gems555
    4 years ago

    I'm getting an error message during play.. I don't know how to take a screenshot on computer but it says:

    DEBUG LOGGER

    disconnected

    reconnected

    disconnected

    reconnected

    over

    and 

    over

    and 

    over

    one line at a time and shades out the game

    and since I can no longer play I hit the Home button and go back into the game and then it happens again

  • blubuea's avatar
    blubuea
    4 years ago

    Doesn't seem there's been a solution yet. I was able to take a screenshot of what I'm seeing. It's not stopping me from playing, but it is distracting.

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