Re: Pogo account

Hey @vmbos,

I've moved your post to a more relevant board than EA General Questions.

I am stuck, and don't know what to do.  I have an ea account associated with my e-mail. On October 30th, I decided to return to pogo after not playing there for like 5 years. I ended up creating a new pogo account. This pogo account this got connected to my ea account and email on that account.

Moments later, my husband said he got his old pogo account back.  I then tried to retrieve mine. I got an email to change the password. I changed the password.  I then was told to enter an email address. I did not have another email address.  My server allows 5 email addresses.  I went to my server, and created a username which creates a email address.  I then went back to pogo, and put in this email I just created.. I was able to get in my game.  When I got in my pogo account, and clicked on my account, and went to confirm it, I went back to my server to retrieve the email.  When I went there, it said I had no email. I contacted my server provided, and they told me that we can create user accounts, but could not longer create emails.  So, I contacted Ea, and a person there told me how to change my email address.  It still will not allow me to verify email address, as I don't get an email.

Now, here is the weird thing.  I kept chatting with Ea, and was continuously told to get back with them that they can't access my account. I then reached out by email, but some communication errors they weren't understanding what I was saying.  I then reached out by phone. I got a hold of a real nice person trying to help me last Friday, but he said they couldn't find my pogo account either.  Even though I was in it, playing on it, paid for it.  He told me to call back Monday.  I go to EA now, there is no option for me to hit chat.  I hit phone. It says 0 wait time, they will not call me.  I see that the email address that I changed on it is reverted back to the one that does not exist.  

Not only this.  This is my POGO account, yet when I click on account, I did not chose this EA account, my info is incorrect.  I don't know how to fix anything. I can't seem to talk with anyone that understands the issue.

If I would not have created a new pogo account, when I retrieved my old pogo account, my email would have been available and I wouldn't have this problem.

I have tried attaching my email where it shows that the password change came to my email account. I have attached a picture of my bank statements showing where I have paid for this account for several years.  I can't get anyone to listen to me, and help me, and now I don't even have an option to chat with them, or get a call. I don't understand what is going on. Why I am being treated this way for simply trying to get full access to my own account.

What do I do?

I have an EA account with a pogo account that I don't need, and I have a pogo account that I have had for 20 years connected to an EA account that I don't need.

I am sorry, I didn't know where to go to get help.

*stressed*

Update:  This has been resolved

Hey @vmbos,

I've moved your post to a more relevant board than EA General Questions.

Thank you. I was trying to look, but I didn't know where to put it.

The other day I was getting replies to my email about the board, now I am not getting that either. =(.

Where can I find my post at now, please. Thank you.

I see a way for me to hit on your post to accept as issue fixed.  Is that what I would click to show my issues have been resolve?