Re: SCRABBLE "PLAY" WORD BUTTON NOT WORKING

Play button not working when playing robots or quick game.

Hey there, @pitichinaccio, @piratefan2013 and @jmercinne.

I'm sorry to hear that you guys are getting stuck and not being able to hit Play with a valid word.

Please let me know a little more about your computer. Could you please cut / paste (or screenshot) your full results from the Pogo Compatibility Tool? As well, could you let me know how much system RAM you have on your PC/Mac? I'll be happy to take a look as to why the game isn't running smoothly for you.

Arrenai 🐱

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Below is the results of the pogo compatibility test.   I've downloaded the latest version of java so not sure why this shows as  outdated. I'm using MAC Book Pro, 10.15.3, 16 GB RAM

Hey there, @pitichinaccio.

Thanks so much for that information. It's very helpful. It appears the bottom part was cut off, however. For "Do Not Track", does it show as True or False?

As for the Java, as SCRABBLE doesn't use Java and Safari no longer supports Java, you're fine there. It only applies if you're trying to play BATTLESHIP, which is the only Java game left. No worries. 🙂

When you hit the Play button issue, are you playing against other players, or against robots? Does it occur in both game modes?

Arrenai 🐱

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Hi.  "Do Not Track"  shows as False. I encounter this problem during play with others, "Quick Play."  Pogo Rules.  If my opponent extends time, it clears the problem and play begins working again.

I haven't encountered this problem when playing against robots.

Hey there, @pitichinaccio.

Thanks so much for the updates. It's all great information and rules out a few things.

Just to double-check, can you try running a game or two against another player while using another supported browser, like Google Chrome, to see if it improves the behavior? I just want to rule out a browser specific issue.

Arrenai 🐱

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I've used Firefox and encountered the same problem.  Chrome doesn't seem to like my mac so I uninstalled it  (or maybe my mac doesn't like it?).  Sorry about that.