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jetmyx's avatar
jetmyx
New Traveler
2 years ago
Solved

Signing into Pogo

Lately when trying to sign into Pogo I havent been able to ... I get this message when I do: Secure Connection Failed An error occurred during a connection to cdn-h5sdk.pogo.com. The page you are...
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @jetmyx 

    Thanks for the additional information, if we are running into an issue signing in we generally would want to try and troubleshoot the issue. 

    If you do get a free moment try going through the following:

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know: 

    • Screenname:
    • Device Make/Model:
    • Which Web Browser (and Version) is being used:
    • Are you getting an Error Message? (If so what is it)

    Cheers!   

jetmyx's avatar
jetmyx
New Traveler
2 years ago

Thanks for yr suggestion but if I cant sign into Pogo then its a moot point.

I wont use chrome cos Pogo games jump all over the place. and edge are worse than google if that's at all possible.

As I said it doesnt happen every time just some times, its happened about 3 times in 4 months.

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hey @jetmyx 

Thanks for the additional information, if we are running into an issue signing in we generally would want to try and troubleshoot the issue. 

If you do get a free moment try going through the following:

 

  • Restart your device and modem/router then try to load your game     
  • Clear your Cache/Cookies (<-- link)   
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
  • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
  • Try another Browser (Chrome, Edge, Safari) 
  • Check your device meets the Requirements (<-- click here) to play POGO games   

If you continue to run into issues Please Let us Know: 

  • Screenname:
  • Device Make/Model:
  • Which Web Browser (and Version) is being used:
  • Are you getting an Error Message? (If so what is it)

Cheers!   

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