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Dogman62ssoO's avatar
Dogman62ssoO
2 years ago
Solved

Solitaire Home Story Stuck at tap to continue

Solitaire Home Story is frozen at level 47. Instructions say "Tap to Continue", but tapping does nothing. Tried all the "fixes", but still cannot access this game.

  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @Dogman62ss🤭 

     

    Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

     

    • Try restarting your device and potential your internet equipment
    • Clear your Web browser Cookies/Cache
    • Check if your device has updates, as well as your web browser
    • Try using your browser Incognito Mode... This may require you to manually sign in
    • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

    Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information? 

     

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • Do you get an error message at all?
    • Screenshot of how your game appears...

    Thanks and have a Great Day!   

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  • anon415025's avatar
    anon415025
    Seasoned Newcomer
    11 months ago

    Solitaire Home Story game has been stuck on screen name for months. I have 2 cases with EA, which are still not resolved after being assured and promised it would be taken care of.  It has been determined after much conversation and troubleshooting with EA representatives that the issue is on their end.  I have lost numerous opportunities to earn challenges and participate in marathons because of the issue of this game being stuck and won't let me hit continued.  Not to mention the gems I lost purchasing the extra power ups during the Easter session.  I beyond frustrated with this issue.  EA support is the horrible, I pay good money to be a player on this site.  I have been member from day 1 of the birth of CLUB Pogo. One pissed off POGO player.

  • anon415025's avatar
    anon415025
    Seasoned Newcomer
    11 months ago

    Yes, I am still waiting for this to be fixed.  months later, challenge and badge opportunities LOST

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