solitare home has froze up
solitare home story is frozen from me doing anything, I just bought the 150 diamond package and pick up the awards. Played it 1 time and it locked up with just the blue lines swirlling around. I have...
Forum Discussion
I have been playing Home Story just fine for the last week or so. I had made progress through to about level 13 of the Easter track. Today, my Easter track reset for some reason. I thought, oh well, I'll earn the stuff again. I played for an hour or so, no issues. I decided to buy the 150 gem Bonus Pass. I made it through another 2 or 3 games when the whole game froze. I just get the blue "firework" like I've earned a prize, but no prize is there and clicking anywhere and everywhere does nothing. I have already tried clearing my cache and all the things. It is not working. Something is up with the Easter pack after you buy the bonus pass.
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey Everyone,
If you have not so far, Would it be possible to get the following information?
- Screenname:
- What Device are you using?
- Which web browser do you play on?
- Do you get an error message at all?
- Screenshot of how your game appears...
Thanks and have a Great Day!
buckley360
HP Probook
Chrome
No error message
Screen shot attached to my previous message, but I'll attach it again.
Buckley, that is exactly like mine and margaretR"s screen shot. I have been going back and forth for over a week trying to get this fixed. Did you buy that 150 gem backage also?
Yes. Played all last week without it. When the track reset me back to the beginning today I figured why not, I'll buy the bonus pass. Shortly after the game stopped working.
My user name is magretR and I am using an HP EliteBook, but have also used an HP desktop. I am using Chrome as my browser and I do not get an error message.
That is exactly what mine looks like also. It has been over a week and nothing.
I have sent youall the info that you have asked for. It has been over a week now and others are having the same problem. I have never been so frustrated!!!!!
Pogo screenname slavmo
HP laptop
Microsoft Edge
Blue pinwheel on screen. Game is completely frozen after buying the Easter Bonus.
Cleared Cache. Checked browser settings. Checked updates.
None of the suggestions helped.
Screen-name: FaythhinGod1997
Device: tablet
Browser: Silk
This is in regards to a reply I sent around two, or three hours ago. So I went in to check the game as I have been doing throughout the day ever since this mess started. And found an even bigger mess.... The game took me all the way back to the beginning, & removed everything I should have received when I purchased the Season Activity Pass for 150 gems,, AND they didn't replace the gems I used to purchase the Season Activity Pass. Now, I am angry. I am on a fixed income and cannot deviate from my budget, but now I have to figure out what to do, & I have NOTHING to show for it!!! Please! Fix this. Give my gems back if you can't fix it. I have been with POGO since the beginning, & am a Club Pogo Member. I really enjoy Pogo games, & have no desire to leave. However, I cannot afford losses like this.
Thank you for your time spent reading this, & the effort you put into rectifying the problems with the game. I do hope you have a nice day. Sincerely, FaythinGod1997 --AKA--Sherry Hoernig
pbeard1034
laptop, Chromebook, phone, ipad
chrome
no error message, just the same blue burst frozen screen as others
When will this problem be fixed? It's been weeks and still nothing. Yet, pogo continues to use the game for badges/challenges. Seriously?!
I am having the same issue. Started during the Easter event. The Easter event timer ended and it concluded. I watched the little wrap up dialog. Then it went right back to the purple sunburst "click to continue" frozen screen. I DID get my gems back. But I would love to be able to continue to play the game especially since you keep releasing badges for it.
