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bmzbmz5's avatar
6 years ago
Solved

Sweet Tooth Town Candy Shop Level 69

Sweet Tooth Town Candy Shop level 69 is unwinnable. The last bunny, even thou uncovered will not go toward count no matter where it is. I have cleared the board & even bought extra moves and played on to try to make the uncovered bunny count. I should have had that level beaten 3 times now. I'm using Win 10 PC and don't have trouble with any other levels.

  • Hey there, @bmzbmz5. Thanks so much for the information.

    It's great to hear you got past the level. 🙂 It appears to be one of those issues that pops up intermittently. I'll be sure to pass this information along to the Pogo team. Thank you again!

    Arrenai 🐱


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3 Replies

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @bmzbmz5.

    The Pogo team is aware of issues where the chocolate bunnies don't get removed from the board when they're uncovered. To help us track this down, can you share some details about your computer?

    Could you please cut / paste (or screenshot) your full results from the Pogo Compatibility Tool? As well, could you let me know how much system RAM you have on your PC? I'll be happy to take a look as to why the game isn't running smoothly for you.

    Arrenai 🐱


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  • bmzbmz5's avatar
    bmzbmz5
    6 years ago

    I went back to try again in a couple of days and finally was able to advance on the first try. The bunnies removed as they should. I just figured you all had fixed the problem. The only thing different is that my PC had been rebooted. If it helps, I am using a Dell XPS 8700 64 bit with Intel Core i7-4790 processor 3.6 Ghz, AMD Radeon R9 270, Windows 10 Home, Edge browser, 32 gig RAM, 2 hard drives C: = 225.7 GB with 53.35 GB free & D: = 2.73 TB with 2.53 TB free. All drivers and BIOS are up-to-date. I connect through a DSL. POGO Compatibility Tool results:

    Browser No problem found!
    Java Not installed / disabled More Info
    Operating System No problem found!
    Flash Not installed / disabled More Info
    Resolution No problem found!
    Click here to rescan your computer
    System Information
    Look through our FAQs to find answer to common problems.
    Still having problems? File a bug at EA Answer HQ.

    Webgl1 supported True
    Webgl2 supported False
    Java Versions installed False
    Operating System Windows 10
    Flash version 0.0.0
    Resolution 1600 x 900
    Browser Edge 18.18362
    Cookies Enabled True
    Do Not Track True

    connection.

    Thanks!

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @bmzbmz5. Thanks so much for the information.

    It's great to hear you got past the level. 🙂 It appears to be one of those issues that pops up intermittently. I'll be sure to pass this information along to the Pogo team. Thank you again!

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

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