Forum Discussion

MrFerli's avatar
MrFerli
4 years ago
Solved

Sweet Tooth Town Keeps Freezing

Sweet Tooth Town keeps freezing.  This has happened to me on many levels, but I have used many power ups and pogis to try to finish Sugar Shack Level 48.  I was down to 5 and the game froze.  The ran...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @fran557 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 

    Thanks!   

Phantomlover1717's avatar
Phantomlover1717
Legend
4 years ago

Hey @MrFerli,

I've moved your post to a more relevant board than EA General Questions.

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    4 years ago

    Hey @taltrevorvorkY, 

    In this post seems like a good place, also hitting the 'me too' button probably helps.

    • fran557's avatar
      fran557
      3 years ago
      4-14-2023 sweet tooth keeps freezing up and you POGO people gave us a marathon to do. and you can't play the game since yesterday please fix the problem thank you
      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        3 years ago

        Hi @fran557 

          

        Can you try going through the following steps and let us know if you continue running into issues after? 

        • Restart your device and modem/router then try to load your game     
        • Clear your Cache/Cookies (<-- link)   
        • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
        • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
        • Try another Browser (Chrome, Edge, Safari) 

        Thanks!   

  • kwee9807eL's avatar
    kwee9807eL
    3 years ago

    i have had this issue as well

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