Forum Discussion

psjones70's avatar
psjones70
4 years ago
Solved

unable to sign in

I cannot get into my account. Unable to sign in We encountered an unexpected error while trying to sign you in. Please try again later.
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago
@leogirl1950
Strange, especially if you've cleared the cache and cookies on those browsers. Good to hear you've been able to get in through Firefox though, thanks for clarifying.

Are you able to try an incognito window in Chrome (Ctrl + Shift + N) to see if that allows you to sign in?
leogirl1950's avatar
leogirl1950
New Novice
4 years ago

Have tried incognito.  No luck.  Tried restarting the router.  No luck.  Does not go any further than asking me for my password on every browser (Edge and Chrome) but Firefox.

Three hours on the phone w/ tech support for my AV program and they determined it must be an issue from the website.  I am doubtful since others have no problem and a trusted friend was able to sign in w/ my creditentials on her computer.

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