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davecat41997's avatar
davecat41997
Rising Rookie
2 years ago
Solved

White screen in monopoly sudoku and lost internet connection glitch

Well I hear they did a service update and now it is all messed up, Jewel acadamy has been for the longest time constantly interrupting the game siting internet connection or the like when my connect...
  • cagrose97's avatar
    cagrose97
    2 years ago

    Yes.  Standard response.  I walked away and came back 45 minutes later and, lo and behold, my issue was magically resolved and I did not do anything!  Enjoy your day, Dave!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @dcat14 

 

Can you try going through the following steps and let us know if you continue running into issues after? 

 

  • Restart your device and modem/router then try to load your game     
  • Clear your Cache/Cookies (<-- link)   
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
  • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
  • Try another Browser (Chrome, Edge, Safari) 
  • Check your device meets the Requirements (<-- click here) to play POGO games   

If you continue to run into issues Please Let us Know: 

  • Screenname:
  • Device Make/Model:
  • Which Web Browser (and Version) is being used:
  • Are you getting an Error Message? (If so what is it)

Cheers!   

jason2lyn's avatar
jason2lyn
2 years ago

this morning I completed all 6 games for today closed program and when I went back in I was back to square one

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