Forum Discussion

Cassidylove98's avatar
4 years ago
Solved

Why cant i buy pogo gems. After i choose a

I haven't been able to purchase pogo gems since December. Once i click on the amount I want an error screen pops up
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @mmceltic322 Thanks for this information!

    Could we try going through the following, and then check if you continue to get the same error message? 

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari

    Thanks!   

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