[2020 April 27] Error Code 60002.503.999 can't access to the Game.
Hi. I can't access to the Game at all. Error Code is 60002.503.999
Can I get Help?
Forum Discussion
@BlackjackWidowI have the same problem. I updated the game and now I can't get in.
Before I updated, the game was saying I don't have connection but i certainly do. I haven't yet collected my last war prices. I hope it didn't mess the update somehow.
Anyone else having issues?
Since about 30min I have the same issue.
Error Code 60002.503.999
not really funny in the middle of an ongoing war
EDIT: I combined all the reports for the date 2020-04-27, trying to keep them all in one place. Is this still an issue for anyone?
I raised this issue to the CMs. As far as we're aware, the EA game servers haven't gone down. I've asked it be escalated to be sure
I did hear Virgin Media in Ireland went down for a bit, but seems to be back up. Any chance this could have affected everyone?
Thanks for the tag @Penakyna 👍
tagging for visibility: @tombrd74 @Paronical @Radical_Ryan77 @Icimymyx @Quik21silver @EECM19 @chalksfree986
@BlackjackWidow Might want to remind everyone that this is a forum and not monitored by EA. Our heros & mods can offer a lot of help but tech support isn't in their bags of tricks.
Serious issues like this should result in a ticket being filled out & sent to the Zen desk. Also be nice to know what platform everyone is on...hope it worked out for everyone.
@cricket4103 wrote:
@BlackjackWidow Might want to remind everyone that this is a forum and not monitored by EA. Our heros & mods can offer a lot of help but tech support isn't in their bags of tricks.
Serious issues like this should result in a ticket being filled out & sent to the Zen desk. Also be nice to know what platform everyone is on...hope it worked out for everyone.
Excellent point, @cricket4103 - Although posting on the Support forum can help to see if it's just a problem for you (so players can help with troubleshooting), once it becomes apparent that it is some system-wide failure, a support ticket to SimCity BuildIt Support request will get to the devs directly. The absolute quickest way is to check EAHelp on Twitter, to see if they've made an announcement. That being said, the forum is also a great place to highlight & provide information about issues, particularly application bugs. The CMs can escalate & monitor directly with the dev team.
Since there were a few people who said their game started working again, I'm hoping lack of response = no more issue. I'm still wondering if anyone was playing on the Virgin Media network, since there was no official report about EA servers
