Hi everyone,
A new update for the game is available to download from the App Store, which should fix this issue. Could you please download and try the new version of the game in your iPads?
Thank you,
-Mai
EA StaffHi everyone,
I have an update to share with you - the game team are looking into this issue and working on a fix for it right now.
Again, I'll let you know in this thread if I have any more news.
Thanks for your patience,
-Mai
PS: I'm marking this post as solution for visibility. We are not considering this issue solved.
So you say that finding a solution to this issue is somehow expedited by marking it as solved? Gimme a break. It's been over two weeks since this was first reported, and I see no action at all. Please provide updates on your progress. I think marking it "solved" sounds like a sure way to just make it a lesser priority and to have fewer people involved in finding an answer. Please assist with this issue in a more responsive manner.
Foo
EA StaffI have no updates yet, the team is still working on it, but just to clarify: as I said in my post, we are not considering this as solved. I marked my post as solution so when someone gets to this thread looking for the issue, they can easily see the last provided information without having to read the whole thread.
It's something we usually do here on Answers HQ with long threads related to an issue like this, welcome to the community!
-Mai
I appreciate the response, Mai.
Foo
One thing that I am also worried about since I cannot play the game but how long will it be before my city and account are deleted because of inactivity? Can all those who are suffering this issue have their cities flagged as not inactive but awaiting a fix so that we don't loose anything, it's bad enough not being able to compete in the mayor challenges and missing out on the limited city items without then finding out that your city has been deleted because of not looking at it for x number of weeks.
Mai,
its now Friday 8/11/17. No word from EA and no updates have been pushed. Would you provide a status on this situation please, if at all possible?
Hello all,
Try the following as this has worked great for me to resolve the problem you are all experiencing:
1) Hold down your finger on the app icon
2) Once it "shakes" hit delete
3) Never look back and avoid EA products like the plague
This has to be the worst product support I've ever experienced from a company. The lack of support, responses and a solution after this long from EA support is seriously ridiculous and shameful. I would never ever invest my hard earned dollars in one of your games on ANY platform ever again. I cant even begin to imagine how mad and frustrated customers who invested money in micro transactions in this game would be. Shame on you EA for failing your customers.
Some suggestions for EA:
-Products should be thoroughly tested in advance for all upcoming apple updates.
-Major issues should be reported and communicated rather than leaving your clients in the dark
-Timelines for fixes or patches should be officially announced
Community ManagerCommunity Manager
