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Drof56's avatar
Drof56
8 years ago
Solved

After 10.3.3 update, game loads to black screen on 12.9" 2nd gen iPad Pro. Help!

After I updated to iOS 10.3.3 yesterday, the game only boots to a black screen on my 2nd gen iPad Pro 12.9. I have force quit the app, hard reset the iPad, and even deleted the game and reinstalled, ...
  • EA_Mai's avatar
    EA_Mai
    8 years ago

    Hi everyone,

    A new update for the game is available to download from the App Store, which should fix this issue. Could you please download and try the new version of the game in your iPads?

    Thank you,

    -Mai

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

I have no updates yet, the team is still working on it, but just to clarify: as I said in my post, we are not considering this as solved. I marked my post as solution so when someone gets to this thread looking for the issue, they can easily see the last provided information without having to read the whole thread.

It's something we usually do here on Answers HQ with long threads related to an issue like this, welcome to the community!

-Mai

Anonymous's avatar
Anonymous
8 years ago
Approved

I appreciate the response, Mai.

Foo

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    One thing that I am also worried about since I cannot play the game but how long will it be before my city and account are deleted because of inactivity? Can all those who are suffering this issue have their cities flagged as not inactive but awaiting a fix so that we don't loose anything, it's bad enough not being able to compete in the mayor challenges and missing out on the limited city items without then finding out that your city has been deleted because of not looking at it for x number of weeks.

    • Anonymous's avatar
      Anonymous
      8 years ago
      Approved
      If this is in fact a game issue.. then wouldn't Everyone else that has a the new 12.9 iPad Pro 2nd Generation be effected as well??
      Seriously now, I have zero issues with new iPad and 10.3.3 update.
      If one of the powers that be could plz explain to me why I am the lucky one here. Not that I am pissin and moanin about it. I just don't understand why some are effected while the others are not. Doesn't make a bit of sense to me.
      • Anonymous's avatar
        Anonymous
        8 years ago
        Approved

        I agree with you blitz, it's strange that I am affected and even after doing a full factory reset and re-applying 10.3.3 I still cannot play the game out of interest I have the iPad spec'ed with  512gb ram and my version of 10.3.3 is 14g60 (UK release) with the iPads model number being MPKY2B/A, I would be interested to know the specs of your model to see what differences there may be - this may also help EA support. 

        Cheers

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