Just to close the topic, Zendesk was able to help me and they restored my city.
They copied the old one over my new playerID, and afterwards I removed the old one from our club.
Happy gaming :o)
@xamax977 I just noticed your Android version. That may be your problem. Asus hasn't updated Android for your device? Many new games will only play on Android 4.4 & above.
Got The Same Problem With Android 4.4.4
STACK TRACE is Telling, that the app canot find "com.vungle.Warren.utility.varrenprovider"
Error occured in Oct.13th
I have Not received any answer from EA by now
Should have been "...vungleprovider"
Sorry for that
The only thing I can advise is create a ticket at the zendesk email @SummitVista3310 provided above. I have fully updated Android & haven't experienced your issue. Be patient. I have waited over a week for a response beyond the 1st standard email sent out. It really does sound like a glitch/compatibility issue. Hang in there. In the meantime, football in on.
I was now able to update the game via PlayStore, which was not possible untill now. The Problem was solved. I have not received any answer from helpdesk by Now.
