Forum Discussion

Anonymous's avatar
Anonymous
8 years ago
Solved

App crashes when checking my market

There’s a recent glitch that causes the app to crash whenever I click on my market to sell items or collect simoleons from sold items. Please fix that. Please fix the lag too.
  • EA_Mai's avatar
    EA_Mai
    8 years ago
    Thanks for the information, @ChickenSupernova, glad to read things are better 🙂

    @teppum, it might have taken a bit longer for the update to appear in the Store for you. Please, check again, version 1.20.53 should be available for you to download, and let us know if that version works better for you as well.

    Thanks!
    -Mai
Anonymous's avatar
Anonymous
8 years ago
It’s much better than it was. The lag is better. Things are operating more smoothly, and I haven’t noticed the app crash lately when I tap on my market.
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago
Thanks for the information, @ChickenSupernova, glad to read things are better 🙂

@teppum, it might have taken a bit longer for the update to appear in the Store for you. Please, check again, version 1.20.53 should be available for you to download, and let us know if that version works better for you as well.

Thanks!
-Mai
  • teppum's avatar
    teppum
    8 years ago

    Hello EA_Mai, that is the version that was updated on the 5th Feb - no update since, it may well be that was when the video ad's and ability to watch them to gain plans faster stopped working. I also had the crash when clicking the depot yesterday, so that is still present.

    Although the horrendous lag seems to have gone; that seemed to coincide with the (largely irrelevant) valentines game finishing, not a version update.

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      8 years ago
      Hi @teppum,

      That's strange, as a version 1.20.53.69574 is available in Google Play since beginning of last week.

      Please try to clear Google Play Store's cache, restart your device, and look for an update again. You can find instructions on how to clear an app's cache here: https://support.google.com/googleplay/answer/2668665?hl=en (second section in step 2). Remember the option you are looking for is 'Clear cache' - this is not the same than clearing the data!

      Let us know if that helps,
      -Mai
      • teppum's avatar
        teppum
        8 years ago

        Hello EA_Mai,

        Yes version 1.20.53.69574 is installed and that was available from the Play Store on the 5th Feb - consistent across all devices.

        The lack of video ads and crashing when selecting the depot persists, happened twice yesterday - in fact 2 other club members also lost the video ad function at the same time. The main impact is not being able to watch ads to speed up new building plans or repair items. Other players in the club in the same region (UK) are not impacted and still receive ads.

        I have cleared the browser cache etc and restarted, this has made no difference.

        Thanks.

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