Forum Discussion

4ba89e5a37802469's avatar
4ba89e5a37802469
Rising Novice
1 month ago

Buildings have changed into white boxes

I just done the update of the game and most of my buildings have changed into white boxes..... does any-one else have the same problem ??? And how long will it take the game developers to solve thi...
technical issues
EA_Claus's avatar
EA_Claus
Icon for Community Manager rankCommunity Manager
1 month ago

Hey everyone, 

Please try the troubleshooting steps in these guides for Android and iOS devices, including reinstalling the game. 

Before you reinstall the game, make sure your progress is saved online following this guide, to avoid losing access to your city.

Let me know if these odd white boxes persist for you afterward, when they first appeared for you, and what kind of mobile device you're using to play the game. 

This information might help me bring this situation to our team's attention. 

yfu6y99wpqfk's avatar
yfu6y99wpqfk
Rising Newcomer
1 month ago

Yes , I had deleted the game and reinstalled again having saved my progress  but still the buildings appear as white boxes in main city especially all the omega buildings , I play on iPad 9th generation.kindly fix it as early as possible. 

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