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QuantizeMe's avatar
QuantizeMe
9 years ago
Solved

cannot link to my city

Dear EA support, I was playing with Simcity Buildit and built a city with my Google account, but somehow I got payment error everytime I tried to do in-app purchase with Google play. Then I reinsta...
  • EA_Mai's avatar
    EA_Mai
    9 years ago

    Hi @QuantizeMe,

    Sorry for the wait. Our advisors will be happy to try to help you with this, but to contact them you would need to use EA Help. You will find a detailed explanation on how to contact them if you need it here.

    Answers HQ is a community where you can find other SimCity players (and players of any EA game!) and share your experiences with them, but if you want help from our support team, please, use EA Help 😉

    If you have any question, don't hesitate to ask 🙂

    -Mai

golden_tyrex's avatar
golden_tyrex
7 years ago

sorry i did not say the question properly can it connect still? i meant sorry but i did the tutorial but still nothing or maybe it is in a very specific place?

EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
7 years ago

Hey there, @golden_tyrex. 

So long as you set your age as an of-age account, then once you have done the tutorial, you should be able to open the Settings on the right hand side (tool icon), and the linking options will be at the bottom of the Settings menu.

Here's an example from an iOS device. It should be similar for an Android device.

If you set your age as a child age at the beginning, then linking will not be an option, as Facebook and Google Play do not allow for child accounts, and social features are restricted for them.

I hope that helps!

Arrenai 🐱

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