Crashing after latest update on Android 4.4.2
Hello, The game has started crashing while trying to load on a Dell tablet running Android 4.4.2. This has been confirmed as having nothing to do with the game profile itself, as I created new user ...
Forum Discussion
EA_Mai
EA Staff
EA StaffHi @audiolab1a, @CIFinch,
Thank you very much for that information 🙂
You are the first ones reporting this problem, and the team would like to look into it. Would you mind trying to follow these steps?:
- Open the game while offline, so it doesn't crash.
- Go to Settings > Help.
- Go online.
- Try to press Contact us option before the game crashes.
If it's possible to press the button before the game crashes, this will load up a support ticket for you to submit, and the game will add information to it that would help our team investigate it better. Feel free to use the URL of this thread as the description of the problem so you don't need to explain the situation again >> http://answers.ea.com/t5/SimCity-BuildIt-Support/Crashing-after-latest-update-on-Android-4-4-2/m-p/6247317
If it's not possible to press Contact us because the game crashes, please, let us know it didn't work. It was worth trying anyways 😉
Thanks again for letting us know about this,
-Mai
Hello Mai,
Things have gone from bad to worse. There was another game update today and now there is no way to even play the game offline. As soon as I try loading with WiFi off (it still crashes while trying to load if WiFi is on) I get a message saying that I have been offline for too long and and options for retry or quit...I cannot even get to the settings screen anymore. I'm really hoping the programmers at EA can figure out what's going on. Is there a way to roll back to an earlier version with uninstalling the current one? I stupidly don't have my game play backed up. ☹️
- EA_Mai
Ok, let's try something different then, @audiolab1a @CIFinch!
Could you open a help request here?: https://simcity-buildit.zendesk.com/hc/en-us/requests/new?ticket_form_id=27992
Please, include a screenshot of the information in the 'Settings' > 'About device' section of your device in the ticket. You can do so using the 'Attachment' option.
Once done, copy the ticket number and let me know, so I can send the ticket to the people that will take a look to this issue, and it gets to them faster.
@audiolab1a it's not possible to do that, but the support team might be able to help you. Please, ask that also in the ticket.
Thank you!
-Mai
Hello Mai,
I have done as you suggested and opened a ticket with support. My ticket number is 302674.
Thanks!
- EA_Mai
Thank you, @audiolab1a, I'll forward that ticket number to the team 🙂
-Mai
Hi Mai,
My ticket number is 302743
Thank you.
