Crashing after latest update on Android 4.4.2
Hello, The game has started crashing while trying to load on a Dell tablet running Android 4.4.2. This has been confirmed as having nothing to do with the game profile itself, as I created new user ...
Forum Discussion
Hello Mai,
Things have gone from bad to worse. There was another game update today and now there is no way to even play the game offline. As soon as I try loading with WiFi off (it still crashes while trying to load if WiFi is on) I get a message saying that I have been offline for too long and and options for retry or quit...I cannot even get to the settings screen anymore. I'm really hoping the programmers at EA can figure out what's going on. Is there a way to roll back to an earlier version with uninstalling the current one? I stupidly don't have my game play backed up. ☹️
EA_Mai
EA Staff
EA StaffOk, let's try something different then, @audiolab1a @CIFinch!
Could you open a help request here?: https://simcity-buildit.zendesk.com/hc/en-us/requests/new?ticket_form_id=27992
Please, include a screenshot of the information in the 'Settings' > 'About device' section of your device in the ticket. You can do so using the 'Attachment' option.
Once done, copy the ticket number and let me know, so I can send the ticket to the people that will take a look to this issue, and it gets to them faster.
@audiolab1a it's not possible to do that, but the support team might be able to help you. Please, ask that also in the ticket.
Thank you!
-Mai
Hello Mai,
I have done as you suggested and opened a ticket with support. My ticket number is 302674.
Thanks!
- EA_Mai
Thank you, @audiolab1a, I'll forward that ticket number to the team 🙂
-Mai
Has there been any progress on this? I have not received any messages back from my ticket submission. Surely this bug has impacted more than just a couple of people?
Hi Mai,
My ticket number is 302743
Thank you.
Previous version is not supported anymore, game won't load and it's directing me to play store to install update that doesn't work...
Nice job, really nice... 🤐
I have a feeling that I'll be billionaire (in game) before EA fixes this :eahigh_file:
