Crashing after latest update on Android 4.4.2
Hello, The game has started crashing while trying to load on a Dell tablet running Android 4.4.2. This has been confirmed as having nothing to do with the game profile itself, as I created new user ...
Forum Discussion
EA_Mai
EA Staff
EA StaffOk, let's try something different then, @audiolab1a @CIFinch!
Could you open a help request here?: https://simcity-buildit.zendesk.com/hc/en-us/requests/new?ticket_form_id=27992
Please, include a screenshot of the information in the 'Settings' > 'About device' section of your device in the ticket. You can do so using the 'Attachment' option.
Once done, copy the ticket number and let me know, so I can send the ticket to the people that will take a look to this issue, and it gets to them faster.
@audiolab1a it's not possible to do that, but the support team might be able to help you. Please, ask that also in the ticket.
Thank you!
-Mai
Hello Mai,
I have done as you suggested and opened a ticket with support. My ticket number is 302674.
Thanks!
- EA_Mai
Thank you, @audiolab1a, I'll forward that ticket number to the team 🙂
-Mai
Has there been any progress on this? I have not received any messages back from my ticket submission. Surely this bug has impacted more than just a couple of people?
I don't have crashes but there's definately something messed up after latest update (Android 4.4.2). Game starts and plays OK for short while but soon graphics start to flicker and everything looks like a mess. I wish I could revert to previous version but I guess it's impossible as I don't have backup anywhere. Edit: fixed android version
