Forum Discussion

jkg7777's avatar
jkg7777
1 year ago

Creating a support ticket

I was told on chat to open an in game ticket. The instructions say to use help followed by contact us but there is no contact us. How do I open an in game ticket?
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
1 year ago

Hi @jkg7777, 

Can you share what happens when you follow those steps? Do you see the option 'Customer Service' when you look in your game?

- EA_Lanna

jkg7777's avatar
jkg7777
1 year ago

Yes there is a 'Customer Service" button.  When clicked, it goes to an 'EA Help' screen.

Which looks like this:

If I select the 'known issues' tab, there is an option for 'How do I report a bug".  Selecting that shows this screen:

Which is back to where I started.

Thanks.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi @jkg7777, 

    Thanks for sharing those images. It looks like they might be taken on a PC. To reach the support team with an in-game ticket, you'd need to open up your game on your phone where you play the game. Could you give that a go, please?

    - EA_Lanna

    • jkg7777's avatar
      jkg7777
      1 year ago

      Those are the screens I see on my phone. I uploaded them to my PC to attach them.

      • jkg7777's avatar
        jkg7777
        1 year ago

        Here are the screen shots directly from my phone. 

        I asked members if my club and they don't see an option to create a ticket either..

        Thanks

    • ur2zuplf7gkh's avatar
      ur2zuplf7gkh
      Seasoned Novice
      14 days ago

      Hi Lanna,

      I have the same issue as his. Please respond. Thank you.

      • EA_Lanna's avatar
        EA_Lanna
        Icon for Community Manager rankCommunity Manager
        13 days ago

        Hi ur2zuplf7gkh​,

        I'll close this thread here to limit necroposting, as it's quite old, but if you also need to reach our support team, please use the in-game options to send in a help ticket. 

        1. Go to the Settings menu.
        2. Select an option like Help, Contact Us, or Customer Support.
        3. Follow the prompts to get help, read articles, or submit a support request.

         

        - EA_Lanna

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