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jkg7777's avatar
jkg7777
Not applicable
2 years ago

Creating a support ticket

I was told on chat to open an in game ticket. The instructions say to use help followed by contact us but there is no contact us. How do I open an in game ticket?
jkg7777's avatar
jkg7777
Not applicable
2 years ago

Yes there is a 'Customer Service" button.  When clicked, it goes to an 'EA Help' screen.

Which looks like this:

If I select the 'known issues' tab, there is an option for 'How do I report a bug".  Selecting that shows this screen:

Which is back to where I started.

Thanks.

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @jkg7777, 

Thanks for sharing those images. It looks like they might be taken on a PC. To reach the support team with an in-game ticket, you'd need to open up your game on your phone where you play the game. Could you give that a go, please?

- EA_Lanna

  • jkg7777's avatar
    jkg7777
    Not applicable
    2 years ago

    Those are the screens I see on my phone. I uploaded them to my PC to attach them.

    • jkg7777's avatar
      jkg7777
      Not applicable
      2 years ago

      Here are the screen shots directly from my phone. 

      I asked members if my club and they don't see an option to create a ticket either..

      Thanks

  • ur2zuplf7gkh's avatar
    ur2zuplf7gkh
    Seasoned Novice
    1 month ago

    Hi Lanna,

    I have the same issue as his. Please respond. Thank you.

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      1 month ago

      Hi ur2zuplf7gkh​,

      I'll close this thread here to limit necroposting, as it's quite old, but if you also need to reach our support team, please use the in-game options to send in a help ticket. 

      1. Go to the Settings menu.
      2. Select an option like Help, Contact Us, or Customer Support.
      3. Follow the prompts to get help, read articles, or submit a support request.

       

      - EA_Lanna

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