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nr7waesq6hqf's avatar
nr7waesq6hqf
New Novice
3 months ago

design challenge upload failure

With 9 minutes left to go prior to the deadline for the latest challenge I uploaded my design and received the points for the exchange. However despite the game showing that uploading was taking place (little green up arrow) and being asked not to log out of the game it never got uploaded and I received a message later saying "it was not possible to upload the design before the deadline".

This appears to be a capacity issue with the game which does not appear to be able to deal with the volume as the deadline approaches. EA should know that they have wasted several hours of my life and I will not enter these challenges again until this has been rectified. 

 

6 Replies

  • 79u9y50c544d's avatar
    79u9y50c544d
    Seasoned Newcomer
    3 months ago

    I have had the same problem twice when I have uploaded the design challenge to then be told it hadn’t uploaded. So annoying when you have spent time doing the challenge. Hope they are going to sort this issue out.

  • Sorry to hear that. Twice must be very annoying indeed and EA need to resolve the problem. Its what Kubernetes is designed to do so their developers shouldn't find it that hard.  There may also be something linked to the latest iPadOS as I'm on 18.4.1 too and connectivity is more fragile now than it was. 

  • kexi6g296b9r's avatar
    kexi6g296b9r
    Seasoned Newcomer
    2 months ago

    This happened to me too, yesterday. I hit the Submit button with 15 minutes til the design phase closed and it just showed “Your design is being uploaded! Please do not close the game until we notify you”. I waited and waited checking every couple of minutes but it never got past “Uploading”. Eventually time ran out and I got a “Your city design failed to upload”.   What a waste of time and resources doing a design not to mention the missed votes and Design Blueprints rewards.  EA need to fix this although it never should happen in the first place.  I reported it to Customer Service in the app, but I don’t expect anything positive to come of it. Maybe if enough players report it they might look into it.

  • Vernissa's avatar
    Vernissa
    Rising Hotshot
    2 months ago

    I am having the same upload problem, but still 12 hours to go, not in the last few minutes.

  • Vernissa's avatar
    Vernissa
    Rising Hotshot
    2 months ago

    Despite what it said about not closing the game, I did restart it and it was uploaded!

  • m652i346ez0m's avatar
    m652i346ez0m
    Seasoned Veteran
    31 days ago

    Mine did the same but then because of the continuous crashing and having to reload the game every 20 mins or so I did that and the design was uploaded when I got back in it and I had 20 mins left to upload. 

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