Disappearing Sim Cash
Sometime over the past 24hrs about 1000 in simcash has disappeared. Is anyone else having an issue?
Forum Discussion
Hi @ap1brian,
Were you playing online or offline?
It is very rare that I play off line. I would go as far to say that unless I've had a momentary glitch in connection that offline play is non existent.
- Approved
Thanks for the confirmation @ap1brian. It's possible to lose progress / currency when playing offline for a while and coming back online as the game synchronizes with the last known save and erases all offline saved data. Unfortunately there is little else we can see here on AHQ so I would recommend contacting support for further investigation. They will be able to give you more insights and refund the missing currency if necessary.
Hope that helps.
- Approved
The same exact thing happened to me: 2 days ago, and 1000 sim cash. I got a canned response saying i kust have been offline or purchased something. I did not. They credited me 125, which is simply unacceptable. I spent real $$$, so that will not do. Tthis has happened ro others, and that there is a pattern, is disturbing. I intend to obtain a refund or take other action.
Yes, this happened to me also, over $1000 in Simcash just gone, took me over 6 months to save that amount, when I contacted support, Mohd said I have spent it in-game and that support can't/ won't help. As I haven't gained anything to that amount in-game, it's obvious there's a bug that support can't find. Very disappointing!
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