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zereshk2001's avatar
zereshk2001
6 years ago
Solved

[Fixed] Removed From Club After Claiming Mayor Pass Prizes

Hi, Yesterday I have finished the Mayor Pass as a premium player I have been unlocked loads of prizes but I haven't collected them , when I finished last tier I have collected all and after few min...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    Hi again, everyone. 

    I just heard from the SimCity BuildIt team, and they let me know that this issue should be fixed now. You should be able to rejoin your Clubs again. If you are missing any rewards from Wars or other Club-related tasks please reach out to the SimCity BuildIt support team directly through the support website so they can take a look. 

    Thanks for your patience while this issue was under investigation, and for all the help gathering up more details for the team. 👍

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hi all. 


We appreciate the reports on this. I'm working on gathering up some information to send up to the SimCity BuildIt team so they can take a look. When you have a chance can you send me the following details in a private message? 

- Your SimCity BuildIt Player ID (for more info on how to find this check out the article on the EA Help site)

- The type of device you're playing on

- An approximate date and time that you noticed this had happened

[CM - Marking this post as solved for visibility]

Thanks!

/Kent

never2old2game's avatar
never2old2game
Hero (Retired)
6 years ago

@EA_Kent 

Please, please, PLEASE, see that these issues are resolved. They are not new. I just returned to playing in November 2019 after 10 months of not playing under protest. I love the game, and it's something my 75 year-old mother and I are able to do together. We had both been playing SimCity since the 1990's then, when the mobile game SimCity BuildIt was launched, we began playing here. We have invested literally close to 10,000 USD between us in BuildIt , (don't laugh), and over the years have experienced all of the negatives mentioned in this thread. I do not hold the belief that paying players should be treated in any way better than non-paying playing players, but I don't believe that a paying player who has an excessive amount of simcash,  (which seems to be just one of the instant "NI" triggers), should be treated as a cheater or a criminal.  Thank you for your consideration. 

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