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zereshk2001's avatar
zereshk2001
6 years ago
Solved

[Fixed] Removed From Club After Claiming Mayor Pass Prizes

Hi, Yesterday I have finished the Mayor Pass as a premium player I have been unlocked loads of prizes but I haven't collected them , when I finished last tier I have collected all and after few min...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    Hi again, everyone. 

    I just heard from the SimCity BuildIt team, and they let me know that this issue should be fixed now. You should be able to rejoin your Clubs again. If you are missing any rewards from Wars or other Club-related tasks please reach out to the SimCity BuildIt support team directly through the support website so they can take a look. 

    Thanks for your patience while this issue was under investigation, and for all the help gathering up more details for the team. 👍

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

@shaszappachu; @pennuto72 

Thank you for sending me those details. I'll forward them up to the team. 

If anyone else who was affected by this could also private message me the information I requested above, I would really appreciate it. 

/Kent

shaszappachu's avatar
shaszappachu
6 years ago

Thank you. I’m back to normal now. 

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