Game Crashing and Freezing
I have been Sim City for years and lately it has been crashing a lot. I spend a lot of time and real money on this game for it to keep crashing. Is there a way to fix this issue? They are many things...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi @mamasville,
Sometimes troubleshooting can help to limit crashing. Depending on what you play SimCity BuildIt on the steps may differ so I'll pop both below:
- Android: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
- iOS: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/
Hopefully those steps do the trick for you but should the troubleshooting steps not improve things on your end, @roccodonovan8's correct that the best course would be to get in touch with the Support team. Click >> this link << to be redirected to the 'Submit a ticket' page. 🙂
- EA_Lanna
Simcitybuildit
@roccodonovan8 Appreciate the update, I’ve been experiencing similar glitches and the sad part is I was in 10th place in CoM and had some useful assignments pending and simply can’t get in...that part doesn’t matter but my guys are chasing the legacy chest and I’ve pulled up lame. I’ll try again after Church. Take care my friend.
Simcitybuildit
- EA_Lanna
Hi @roccodonovan8,
I've merged your posts on this in here. Please use this thread for this discussion to help keep information on this in the one space.
We haven't forgotten about this and are very aware that game freezing and crashing is an issue for some players. I relay feedback shared from the forums up and the team looking into it have been working on a fix. There isn't an ETA I can offer or any updates that I can share just yet. Until I have more information, news on this will be sparse but I'll do my best to keep the community in the loop.
- EA_Lanna
