Forum Discussion

Re: Unable to get into the game

App version 1.79.0.14031137

Android version 16.2.00.82

Phone Galaxy S24+

I have installed the app on a new phone. I've linked my Facebook account and tried to restore my old city. I keep getting this message:

"Hello Mayor! 

Something truly epic awaits! To gain access to new buildings, connect to the internet and restart the game to download the missing content!"

I have working internet, I have tried on wifi and cellular. I have restarted my phone, restarted and reinstalled the app, cleared the cache and game data, granted data permissions.

Nothing works.

7 Replies

  • Bergfels's avatar
    Bergfels
    Rising Ace
    7 days ago

    In this tread Bug? Unlocked 1st Class Sleeper at Level 20 but can't purchase it I have reported the following:

    It seems it wasn't a general Level 20 bug, but rather the automatic game update on Wednesday that completely messed up my local game files on my tablet. Here is the exact timeline of what happened and how I fixed it, in case anyone else runs into this:

    ● The Glitches: Yesterday, my game started acting up with broken ads (either unclosable or showing 'none available'). Since I still hadn't received the option to buy my unlocked wagon either, I decided to uninstall and reinstall the game on my tablet.

    ● The Missing Event Track: After reinstalling, the game prompted me to restart to download missing content. However, my game data dropped to 155 MB and suddenly, my Event Track was completely gone!

    ● The Sync Fix: I closed the tablet app and opened the game on my phone. The Event Track was still there, so I quickly claimed my rewards to force a server save, and closed the phone app. When I restarted the game on my tablet, it finally triggered the proper download (jumping back up to 400 MB). The Event Track was back, and ads worked normally again.

    ● The Wagon Resolution: Finally, today, when the daily reset/update hit, the purchase option for the new wagon popped up in the train shop!

    So, if anyone is experiencing weird glitches or missing shop items since Wednesday: the update definitely caused some massive local syncing and cache issues for some of us!

  • CzechWolfje's avatar
    CzechWolfje
    Seasoned Novice
    7 days ago

    same thing for me after installing an update for simcity.

  • n340lth1tybc's avatar
    n340lth1tybc
    Seasoned Newcomer
    6 days ago

    Just played game around 12:03 AM, and maybe around 5:30 AM, but haven't been able to get on since. Same message given. Restarted tablet, un-installed and installed again...same message.

     

     

  • 88b3bfe5b0177aed's avatar
    88b3bfe5b0177aed
    Seasoned Newcomer
    6 days ago

    And EA is literally no help posting zero updates on the issue so far,

  • ijtd4g4otia9's avatar
    ijtd4g4otia9
    Seasoned Novice
    6 days ago

    I have the same issue, i cleared the cache and still the same. I'm holding until some resolution or release comes up. 

    This new update really messed the syncs of users. I believe they really should get a new release very quick.  

  • 0do2tmepw5cu's avatar
    0do2tmepw5cu
    Seasoned Novice
    6 days ago

    the same as mine on 📱i𝑶𝑺 

    but on my android with different account/ city it goes fine and the new rustic theme appears.