Hi @Mohanad_Mandriva - AHQ_Jane is no longer active on AHQ (that's why the avatar has "retired" on it)
If this is for the SimCity BuildIt game, I think you will have more luck submitting your account request to the SCBI team.
Submit a Request using the web form: https://simcity-buildit.zendesk.com/hc/en-us/requests/new
Choose: Account Management
Title: Wrong Age on Account
Fill in your email, and explain your issue in the description.
You can attach your proof in this form, or wait to hear a reply before sending any documentation
You should hear from the team in a couple of days. Good luck!