Hello Mayor, something truly epic awaits....
Hi @Paganne1
I eventually got it sorted by contacting Amazon Customer Services last night, it didn't update the OS as I was already on the latest version and it didn't work 1st time, i had to uninstall the game from the device and cloud, reinstall it, then clear the appstore data. Plus he didn't tell me that while you're hard resetting the device, it keeps turning itself on and off again, I'd hold the button down for 60 seconds just to be on the safe side as i timed it to 40 seconds on the 1st attempt and it didn't work. Basically i was getting so frustrated I was willing to try anything to get my city back!! Hope this helps... 😉
Hello Chris,
I'm sorry to know that you're not able to log in to the saved game "SimCity BuildIt" via Facebook.
I have checked your account and could see that there is a software update available for your Fire tablet ("Chris's Fire"). I would request you to update the software of your Fire tablet which might resolve the issue.
To update software of your Fire tablet ("Chris's Fire") :
1. To update your device, make sure you're connected to a Wi-Fi network and that your battery is fully charged.
2. Swipe down from the top of the screen to open the Quick Settings menu, and then tapping the Settings (gear) icon.
3. Tap Device Options and then tap System Updates to see the current software version.
4. Tap Check Now. The software update will download in the background and will be applied once download is complete and the device is sleeping.
If the issue still persists, I would request you to clear data of Appstore app and clear cache of "SimCity BuildIt" app.
---To clear data of Appstore app :
1. Swipe down from the top of your Home screen and tap "Settings."
2. Tap "Apps & Games," then "Manage All Applications."
3. Swipe left until the "All" tab is displaying.
4. Tap "Appstore" and select "Clear Data."
---To clear cache of "SimCity BuildIt" app :
1. Swipe down from the top of your Home screen and tap "Settings."
2. Tap "Apps & Games," then "Manage All Applications."
3. Swipe left until the "All" tab is displaying.
4. Tap "SimCity BuildIt" and select "Clear cache."
Once you've done the above steps, I would request you to hard restart your Fire tablet and try logging in to the app again.
---To hard restart :
1. Press and hold the Power button for a full 40 seconds. Your device will shut down while you hold the Power button, which is normal.
2. After 40 seconds, release the Power button.
3. Press the Power button again to restart your device.
If your device is still unresponsive, or it has low battery, try charging it for at least 30 minutes before you attempt to restart it.
In an unlikely event, if the issue still persists or the above troubleshooting steps didn't resolve the issue, I would request you to reach us via chat or phone so that we could interact with you and gather complete information about the issue and perform advance troubleshooting steps which solves most of the intermittent issues.
