Forum Discussion

Anonymous's avatar
Anonymous
11 years ago
Solved

How can we overwrite synced cities on the cloud/GameCenter?

I started playing SimCity BuildIt on my iPad and iPhone, logging into GameCenter to sync between both devices. Things went terribly wrong and I deleted the game and removed it from my GameCenter profile to start fresh. Now I want to sync my new city but the only option it gives me when logging into GC is to restore my previous city. Is there a way to overwrite my current city so I can sync it? I don't want to keep the old city...
  • Anonymous's avatar
    Anonymous
    11 years ago

    I received the following answer when asking to wipe my city:

    Because of the way your Player ID and social connection IDs mesh together the first time they are connected, there is no way for us to delete those individual Facebook or Google Play saves from your city. If there's a social connection you haven't made yet (e.g. you connected with Facebook but not Google Play), you can still use the unused connection to save the progress of your new city instead. It's important to remember not to connect again with the original social account, as your current city will be overwritten with your previously saved data. Unfortunately there is no way to retrieve your original city if it's been overwritten.

29 Replies

Replies have been turned off for this discussion
  • Anonymous's avatar
    Anonymous
    9 years ago

    So the ONLY (and I mean ONLY) way to fix this is to create a new Game Center account, which really isn't a big deal at all.  The best step by step resource to do this can be found here...https://www.youtube.com/watch?v=afsvpZWwWpE.  

    Once you do this, you may have to re-name your current game before it'll let you save to the new Game Center account...at least I had to.  You may even need to try it a couple times, but it should eventually save your game to the new Game Center account.  Make sure you log out of the game before logging in with new device...

    On the new device, be sure to delete Sim City, and log into the new Game Center account via Settings --> Game Center.  Re-download and open Sim City through the Game Center app.  You should see your game as it was last saved!!

    Enjoy!!

  • I got a new android phone and obviously i want to continue playing the games I usually play - like boom beach, clash of clans and simcity buildit. For the Supercell games it works flawlessly between the two devices (my old phone and my new phone), but simcity buildit gives me the following error when I try and log in with google play: Sorry Mayor! This account is already linked to another city. We cannot log you in to this account.

    So I made a new Google + account and tried again but got the same error. Has this problem still not been fixed yet EA????

    Why is this thread marked as SOLVED when it clearly isn't in the slightest bit solved on Android???

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi @durkadurk4,

    The solution replied to the original post. Your question (and issue) is different. In you case, you need to contact the support team so they can help. 

    To do so, please submit a help ticket in-game.
    Settings icon Tap the Settings icon, located at the top left of your game screen.

    From the Settings menu screen tap the "Help" button. Tap "Contact Us" below the Frequently Asked Questions.

    Complete the "Submit a Request" form with as many details as possible. 
    Submit a Request
    Select an appropriate Issue from the drop-down menu, then the rest of the form can load. 
    The help request form
    Be sure to give us a valid email address (with no typos) so we can reply to you! 

    As you type your "Subject" line, relevant help articles will begin to appear. Feel free to click on any of these before your ticket is submitted – if the help article can answer your question, brilliant!

    If no help article covers your query, fill the "Description" box with as much detail as possible so we will know best how to help you. 

    Tap "Submit" and you’re done! We’ll get back to you as soon as we can. Make sure to check your spam folders regularly, in case our reply gets filtered!

  • Anonymous's avatar
    Anonymous
    8 years ago

    2 years later and still the same problem: I can not connect SimCity to my Facebook... I think it is time for EA to fix this bug.

  • Anonymous's avatar
    Anonymous
    8 years ago

    It's not a bug, it's just a feature that they CBF implementing...

  • Saphie17's avatar
    Saphie17
    2 years ago

    Now 2024 and there *still isn't* a way to do this! But the payment integration works perfect. 

    Ffs EA.

  • Masalah yang sedang saya alami sekarang adalah, file data game simcity saya di curi orang lain.

    Bagaimana biar akun saya tidak di loginkan lagi oleh orang tersebut?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    29 days ago

    Hey there,

    The language this message was posted in is currently not supported on EA Forums. At the moment you can get help here in the following languages:


     
    This thread is also extremely old and is being locked here to avoid further necroposting.
     
    Feel free to create a new thread in one of the above languages if a subject you're wanting to discuss doesn't have a more recent topic, thanks! 

About SimCity BuildIt

Issue with the game? Join our SimCity BuildIt community forum to discuss troubleshooting.8,481 PostsLatest Activity: 39 minutes ago