Hello EA peeps!
I started building my city on my ipad and I didn't realize it was only saving locally (apparently). When I went to install it on my phone, there was no option to import an existing game anyway...so I just started playing since I saw a tip saying to just keep going.
Anywho...now I can only play the game at home and can't for-the-life-of-me disconnect the stupid level 1 city from my facebook. I'm on level 14 on my iPad and this may cause me to ABANDON the game entirely, out of frustration.
This is what my husband did...as he independently encountered the exact same problem.
I know your FAQs say that once connected, its stuck for life. This seems negligent. People have been complaining about this SINCE 2014, according to the rabid user forums (and 16,000+ Google results) I've seen.
I know you guys deal with a huge scope with lots of moving parts and contingencies. I work on a software dev team for a user-facing site, I get it.
BUT....There is NO WAY that after 3 years this issue shouldn't be resolved. To just throw your hands up and say "NOPE! We can't fix it" is ridiculous.
I'm sorry for the rant, but there is really no reason for this to be an issue after all of this time and user outcry.