And, with that documentation, I still lost 5 natural earned storage at the of Season IV. Upgraded a couple hours prior to season end, POOF!, 75 storage items disappeared into the void. I was, and still am, livid. Zendesk said my gameplay showed no such action taken. I won't even comment on the quality of the customer service. Keep not only written notes with dates, times, amounts, simcash spent but also screen shots of all increases. Zendesk said I didn't 'properly force quit the game' as the cause for the lost upgrade. Whatever.