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Anonymous's avatar
Anonymous
10 years ago
Solved

I've lost my city!

Hello! I have a huge problem. I've lost my entire city. I was playing for months and i had a city with almost 600000 people. I have no idea how that happened, but even when i sign in with my googl...
EA_Mari's avatar
EA_Mari
Icon for Community Manager rankCommunity Manager
9 years ago

Hi @TheodoraP, 

If going through the tutorial didn't work, please have a look on the link below as it might be helpful: 

http://help.ea.com/en-in/help/simcity/simcity-buildit/save-your-city-and-progress-in-simcity-buildit

If the info on the link provided was not helpful and your problem persists, then I would advise you to submit a ticket to our Customer Support using the instructions of the link below: 

http://help.ea.com/en-us/help/simcity/simcity-buildit/support-for-simcity-buildit

Please let us know if you have any questions! 

- Mari - 

1x2f3ojncb5y's avatar
1x2f3ojncb5y
2 years ago

I've had the same issue. The new city overwrites the one that was previously saved on your Facebook account. Such a poor setting and defeats the purpose. I also had to start over and you basically can't reset the app or it will happen again. I did it assuming it was backed up. 

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