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unp1hwvmqbmu's avatar
unp1hwvmqbmu
Not applicable
4 years ago

Missing Simcash from Offers

I've completed several SimCash Offers and they all show "rewarded" in the status. The company, Tapjoy, has also confirmed that the offers have been completed and rewarded and there should be no problem. Several days have passed. However, I have not been given the rewards.
The only clue is that when I close out the SimCash Offers, there is a message that says "Thank You. Completed rewards will be claimable from messages." What does that mean? Which messages? Where? How?

What is going on? I tried uninstalling and reinstalling too.

8 Replies

  • s9doikmbsc5j's avatar
    s9doikmbsc5j
    Not applicable
    4 years ago

    I have the same issue. I've reached out to TapJoy support and they keep telling me it's a known issue with the SimCity Buildit app and to file a ticket with EA. I've filed multiply tickets and still have yet to receive my rewards.

  • 1816645918's avatar
    1816645918
    Not applicable
    4 years ago

    I had the very same issue not only with one game but with others. Apparently, the problem is in SimCity, not TapJoy. 

    I sent an email as they suggested to [edit: email address removed] with my complaint, which led me here. 

    I got this from the e-mail:

     
    You should be able to find answers to many of your questions within our Knowledge Base or FAQ sections.
     
    If you are unable to find the answer you're looking for, click 'Talk To A Game Advisor' so that we may help you with your specific issue.
     
    Thanks again for your interest in EA Mobile, and we hope you continue to enjoy playing our games on your mobile devices!
     
    Did anyone find how to talk to a game advisor?
     
    Thank you.
  • unp1hwvmqbmu's avatar
    unp1hwvmqbmu
    Not applicable
    4 years ago

    Nope, I just stopped playing cuz it annoyed me. Never got it.

  • 1816645918's avatar
    1816645918
    Not applicable
    4 years ago

    My case was solved, they give you the reward like once a month and at once. I got like 4k in one day, all the sim cash that was missing. Now I have more missing and I'll wait. 

  • s9doikmbsc5j's avatar
    s9doikmbsc5j
    Not applicable
    4 years ago

    Same here. ALl of my pending SimCash rewards were received this morning. Hopefully they resolved the issue because anyone who completes the offer within the required timeframe should receive their reward within the timeframe specified in the instructions.

  • unp1hwvmqbmu's avatar
    unp1hwvmqbmu
    Not applicable
    4 years ago

    I redownloaded it and now everything came through so they must have fixed it.

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