The game does not communicate with the server either from a smartphone or from a computer via Bluestacks. The Internet works fine both there and there.
I don't believe use of Bluestacks is supported. Are you also using an iPhone 11?
Thanks🙂
I've been playing probably for more than a year through Bluestax, in my main city there are about 1.600.000 citizens. Communication problems started a couple of days ago. The "smartphone" is not an Iphone, it is Lenovo Tab M7
Have you already tried to download and use a different browser, i.e. Opera, Firefox or Chrome? I'll admit my technical knowledge is limited.
I'm going to tag @PinnacleValley. He's quite good at solving more difficult technical issues.
You may also want to consider submitting a report/ticket via in-game support at:
https://simcity-buildit.zendesk.com/hc/en-us/requests/new
Best of luck to you!
@never2old2game You give me way too much credit…I get lucky now and then. You shared the best advice by recommending contacting technical support, it’s the best way to resolve the problem.
@BigOldMan1959 N2O2G is correct, Bluestacks is not supported…at least the last time I looked into it. I wish both you and @SuccessfulCity good luck in getting your cities back up and running very soon.
