Forum Discussion

kristieandraul's avatar
kristieandraul
6 years ago
Solved

SCBI - How to send proof of age

The [edit: email address removed] doesnt work... i have proof of my age and have sent simcity my proof but am still getting nowhere. Any other way to send proof because dobverification dnt work . 
  • BlackjackWidow's avatar
    BlackjackWidow
    6 years ago

    Hi @kristieandraul - I moved your posts & changed the title, since you replied to older threads with outdated information.

    The best way to submit your proof of age and get your child account upgraded to an adult account is to submit an Account Support Request through SimCity BuildIt. Choose "Account Management" as the request type. Provide your email, player id, and explain that your account is incorrectly flagged as a child account. You can attach proof of age here as well.

    You should receive an email reply in a couple of days, but it may take longer for them to verify the proof of age. Be aware, with the current pandemic issues, it could take some additional time. 

    Good luck!

Die-Z-Bart-Die's avatar
Die-Z-Bart-Die
5 years ago

I have gone through the process, submitted requested info, followed up, followed up, followed up... requested to speak with a manager twice. I have not been contacted. My requests have been marked as resolved yet my account is still in child mode.

It has been 3 months and still this issue hasn't been resolved. This is beyond ridiculous! Time to delete the game.

BlackjackWidow's avatar
BlackjackWidow
Hero (Retired)
5 years ago

@Die-Z-Bart-Die - You are correct - a child account has no way to back up the city online. I'm not certain if the city/data gets uninstalled if you uninstall the game, but it does seem likely. If you can't get the account age corrected, your only other recourse would be to start over with a new account and enter your proper birthdate when asked. Then you can link it to an online social account. (or alternatively, wait until your account ages up https://help.ea.com/en-us/help/account/online-access-for-child-accounts/#agerequirements)

Was your request through the EA help team, or the SCBI team? SimCity BuildIt account issues are handled through the SCBI team, although I would have expected EA to forward the request. Which help team did you place these requests? And is your user name the same as your forum user name? If you can give me a little more info, I might be able to get someone to look into the case for you.

  • Die-Z-Bart-Die's avatar
    Die-Z-Bart-Die
    5 years ago
    @BlackjackWidow Thanks so much for the feedback. I have been in contact with both. I was redirected to the SCBI team. My current request # is 599324. My username is not the same but I can provide an ID if that helps? It has been over 3 months now and no one has moved to fix this. If it doesn't get resolved, I will delete my account. I'm not starting again. Any help you can provide would be greatly appreciated.
    • BlackjackWidow's avatar
      BlackjackWidow
      Hero (Retired)
      5 years ago

      @Die-Z-Bart-Die - No promises, but I have passed along the info. 🤞 It will probably be necessary to know what Account Name you filed the reports under

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