SCBI & Cheating

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@PinnacleValley wrote:

@BlazinsZ  It’s great to see you my friend...your corrupted name throws me off a bit (the prednisone gets the best of me sometimes). Up front I just wanted to say I’m very impressed with the genuine effort and kindness of @EA_Lanna, she does an excellent job in a difficult situation and I think she absolutely shares everything she can and is a positive encourager.

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Yes I know,  I don't like my crazy number name either, I've finally managed to change the name in the options, I'm waiting for it to take effect in the forum.

 I didn't mean that the game needs honest players, in my opinion the game need a better way to trap these hackers players, before they affect the players. Need a better system, is not possible that we report a club, and takes like 3 weeks or more to be punished. You can put all the excuses you can, or EA, or whoever, but while the honest user experience is being destroyed, a `` be patient '' is not effective, they are simply doing a bad job and must take care of it, is what i think. Yes I read here good things, about EA doing something, about don't stop reporting, about we care about customers, we care! we do things! we ban cheaters!, and me like oh I'm so happy, I love this, then I open my game, push war button, and here we go again, another hacker club! LOL, I can't stand it.

Another thing I mentioned a long time ago is that there is no way to report a player efficiently, you can take screenshots about the city profile, but they can change it, especially with those chinese or asian names. I only take a picture of the name of the city, I send it to the team and they efficiently target that player? mmm I doubt it very much. 

Erm I want to report a club but their name is in Korean and your reporting page is not working on mobile. You really need to make this easier.How about letting people report in game.When someone gets say 10 flags against their name, you investigate. You can and must do better EA.

Sadly with one hour to go the blatant cheater still sits atop the leaderboard with a 55k lead most likely 2,000 simcash coming their way. Even though I have received confirmation that their activities are suspect after 5 days it’s in the “team’s hands” which for whatever reason is very discouraging. 5 days after conclusive evidence has been presented, acknowledged as such the team still needs to review...come on man. I don’t care about the simcash, or the prizes, or who wins...but blatant disrespect for the game is absolutely unacceptable to me. It should be to EA as well.

Like 2 flags.   Cant mag your way to 3 million legally

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@kadoka66 wrote:

Erm I want to report a club but their name is in Korean and your reporting page is not working on mobile. You really need to make this easier.How about letting people report in game.When someone gets say 10 flags against their name, you investigate. You can and must do better EA.

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You can report cheaters in-game by going to the Help menu. There should be an option to "Report Player". https://answers.ea.com/t5/SimCity-BuildIt-Support/INFO-How-to-reach-support-for-SimCity-BuildIt/m-p/3772815#M5789

Unless you meant that the in-game reporting is not working? If that is the case, I think you should create a new topic in the Technical Support forum, and also report it to the SimCity BuildIt team here: SimCity BuildIt Support request

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@PinnacleValley wrote:

Sadly with one hour to go the blatant cheater still sits atop the leaderboard with a 55k lead most likely 2,000 simcash coming their way. Even though I have received confirmation that their activities are suspect after 5 days it’s in the “team’s hands” which for whatever reason is very discouraging. 5 days after conclusive evidence has been presented, acknowledged as such the team still needs to review...come on man. I don’t care about the simcash, or the prizes, or who wins...but blatant disrespect for the game is absolutely unacceptable to me. It should be to EA as well.

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is what I said, if we have really been victims of a hacker, there should be compensation. 

Compete and win is not that easy, I tend to collect enough Vu items, Expansions items for those tasks (Beach, land and mountain), also collect some London, Paris you know for the Export in regions, sometimes need those. Good amount of coins, and also, like 600 cash, because if the final prize is 2000 simcash, use some 400 or more cash is still a gain if you win  the league, so you final prize can be 1400 simcash, but is awful start the COM that week that you select (sometimes when you see is winnable because you see less active competitors or your random tasks are good) and the last day (or last hour) a random guys make more than 120k points in less than 30 minutes, Even when it is more than obvious and anyone on this planet, or someone who has 3 days playing this game can realize that it is a hacker, but yes you get that response about ''we need to investigate'' and 6 days laters no action taken. 

Unfortunately, hackers also know this, so the last 3 hours of the contest to make their tricks appear. Once the challenge is over, you can't even see their profile, because the game doesn't allow you, you already lost your prize and you were scammed.

The anti hack system does not work in this game, and you have to know it EA or whatever who is responsible.

It is the same with hackers in wars, the reason why they have cities with low level but high attack, is that because they need to create a new account again, after the war, they leave, and bring the new account, and the hacker club still getting points for Arena, is a strange form to play I know, but is what they do. 

I don't understand why we have to report a player with level 1 in wars but all attack maxed, I mean, Isn't it obvious to EA? 

we have to have the unwanted war with them and yet it is not enough for EA to take quick action.
It is disappointing and stupid.

The way these cheaters behave in wars is very strange, like no normal thing. They throw endless magnetism attacks with buster over and over again, that's the only thing they do always, some more information: if they can launch endless magnetisms , they have endless items, so no need to worry about storage, deliveries, or coins.  they have all attacks level 15 (max), so no reason to get the chests. Why they play and why they are so committed? they really have nothing to do or win. But every time they go back online to attack again in the same way, magnetism, buster, magnetism, over and over again. Even though we don't really attend the war in my club, we are annoyed, we just wait for it to end, we see how they are still excited attacking again and again. 

Just having fun making a great score? Why don't they use jackpots then? I left the shield in the war, and they instantly attacked me with magnetisms without using jackpot.  So they used buster in another city and simply attacked it without jackpot. It's so strange

they may be crazy, people already damaged with serious problems, or it is an obligation they have and simply someone pays them a salary for doing that without any sense, or they are bots.

Due to lack of efficiency of EA, They just don't close these clubs and ban these players, they take time to respond and they just don't show that they are very interested in the subject, I'm going to start believing simply that they are bots created by EA just to make the game difficult for real players, that's all.

It makes sense for a real player who paid money to win the contest, and simply could not because a bot took the prize, this added to the fact that this ``bot '' is immaculate and never banned, is the greatest sense of all.

Another war started, another hacker club.

It is now 90% guaranteed cheaters/bots when you start a war? 

BORING

Hi Mayors,

You asked in this thread why reported players might still show-up in game - there can be a few potential factors. 

• For example, sometimes it might be related to the volume of reports. We can receive a lot of reports all at once. This isn’t a negative thing; we appreciate the reports because they help flag potential accounts so it’s great to receive those. The fact remains though, when there’s a high amount of reports coming at once, it can take more time to work through those cases.
• Keep in mind that these players are excellent at hiding themselves and changing cheating strategies. It can sometimes take a bit longer to verify in those cases. On the other side, there are many skilled players that achieve seemingly impossible things in game and are often reported incorrectly as cheaters. 
• But in any case, by reporting suspicious activity you are helping! And not only with catching out that cheater. Based on the reports received, the team comes up with ways to detect/prevent the cheaters in the game. We are continuously growing and adapting to deal with cheating and your reports help us do that. 🙂

We want to say thank you also for sharing your experiences and questions with us. Creating a great game that our Mayors can enjoy is important to us and, positive or negative, your feedback and constructive comments let us know how we can improve. We really do appreciate your passion and love for our game. 

- EA_Lanna

Well I fel something is being done, havnt come up against cheaters for a while. It may be that as a club we dropped down to a lower level, an possible all the cheaters are in areana 5. still have come in contact with some very weird clubs only one player out of 20. a lonely place to be lol

Hopefully they can process soon, this cheater has shown up in every COM for 6 weeks now.

It has been 7 straight weeks, this same cheater gets over 130k every single COM (yes every single one consistently 20k above the 2nd guy, one time he got 150k when the 2nd guy got 125k). Keep in mind, this is lvl 24...there are many quests he can't do. He consistently maintains spurts of 20k-30k point gaining in a span of 10 minutes, happens every time he sees someone close his point rankings. 

It is pretty clear that management don't care. It has been almost 2 months...Nothing has been done. Not even a reply or update. 

Hi @Flack145,

I've mentioned it before here but we don't offer updates on the reports you send in. These investigations can only be handled internally and they take time. I've also covered some reasons that lead to you seeing the same player you've reported still active in-game in this post. Please review them.  

- EA_Lanna

@EA_Lanna Thanks for at least trying to reply to some questions.

There is very little communication from EA about how you are trying to stop the hacks so every little helps.

I understand that you have to represent the company however you are not the one making the decisions about changes in the game.

Cheaters are a massive problems. 

Before shield buster was implemented we actually had some chances against cheaters. If the all team members were present at the start of the war, we could freeze 1-3 cheaters while others were attacking us and scoring low point. With our attacks well organised we could score more and win. Now we go to sleep and wake up with 1M score behind the opponents.

I'm playing in a very competitive club. Probably one of the very last honest ones at this level. For 2 years we hoped that one day you will address the problem and we will get where we belong. To top 20 😉

One question regarding top 20. Why clubs there are not checked automatically? You used to have top 100 and reduced to top 20 with information that it will help you to spot cheaters. All top 20 clubs are cheaters. Should it not be monitored closely?

Great Idea!!