Server issues.

Im in the UK.  Its happening in every region in the game:

my capital city, green valley, cactus canyon, sunny isles and limestone cliffs.

Also when attempting to visit other players' cities.

Also when attempting to access any screen within the game.  

I am using an ipad  OS version 17.1.2 (21B101) 

Simcity latest version with trains! 

@JustCromford  @oc2j4ckjxdxn  @andreasoines 

Thank you for the info. Passed it along for review and we'll update you all when we hear back from the team. 

There is a persistent slow down with the game ever since the Mass Transit (Trains) was added.  Around the Nov 2023 time-frame.  

I frequently get the Circle revolving ICON for waiting for a response.  Navigation to all areas of the game is affected

Suggest you Roll-back the Mass Transit - Trains addition to the game.  It appears to be affecting the entire world's playing the game adequately.

Thank you for a prompt reply / resolution.

Issues resolved!  Thank you very.much! 

It was fixed, but just started doing it again. Can't access AH and other cities AH. 

@Hoonyah 

Does restarting your device and then getting back into the game help?

Can anyone else confirm any difficulties accessing certain features?

@EA_Blueberry 

All areas are unplayable. Slow servers, advising me that my Mayor Account is broken. The current Mayors Contest is unplayable. I’m slowly dropping down leagues because I cannot activate tasks or achieve them. Seems to slow right down after midday GMT time.

Based in uk

Via App - Ipad

BT hub WiFi 

5G

All areas of game are affected. 
All error messages state server issues - which is a supplier issue not an end user issue. 
Restarting game makes no difference

App up to date

IOS up to date 

No issue with wifi 

No, restarting doesn't help. Now I can't access CoM either, keep getting an error.

Edit: Restarting worked this time. It's an intermittent latency problem on EA server side. It's affecting us worldwide. CoM, AH, war, voting, pretty much all features.

I think the game should just be closed. Between the unwanted mass transit system, the cheap worthless "thank you" gifts, and now the server lag, it is clear that someone does not care about the game players. The game has always been laggy, and now it's worse than ever.

With all the money people spend on the game, you would think there would be a top notch server with great bandwidth would be in place.

I have two devices I play on

-iPhone 12 Pro Max, iOS 16.something

-iPhone Xs Max, iOS 17.something

I play on wifi. And everything in the game is slow, and putting away the trains did not solve the problem for me.

Did EA get hacked like the other big companies and that being the reason for the rubbish game performance?

Like everyone else, I'm having problems too - accessing Mayors Contest tasks, trying to switch to regions, looking at the World Depot, Trains etc - basically just about everything.  Its making the game unplayable. I'm questioning why I should bother as I'm just sat looking at my phone and getting frustrated.  

EA needs to fix this

I play on two devices, IPhone and IPad.  Both are fully updated with the game and IOS.

Both devices are experience issues With Sim City Build it alone.  All other Apps are performing normally.

Games Played in the Los Angeles Area.

impact has been atrocious performance in:

Contest of Mayors Tower

club chat

Neo Mall

Global Market HQ

Access to Regional Service

Access to Train Stations.

game will perform slow to access these features, or will not access at all.

Experience tells me this is a server issue.. one thing to note..  the issue seems to clear up at night here in Los Angeles.

I suspect high server issue demand brought in by trains, and the holidays are both contributing to this.

please compensate us for time lost especially Mayors Pass play.  I cannot acquire points in the Mornings with this problem

New Goodland Mayor’s Office.