So this issue was actually able to be solved by you changing a setting on your iPad? Terrific!
Ok, looks like I was able to get back online!
1. switch off private relay (in iCloud settings)
2. Try a different Wi-Fi network if possible
3. Go all the way through the tutorial and then load your city again
4. I got nervous because additional updates needed to be downloaded when I connected my old city but this time, it went through.
5. of note - the game itself is still pretty sluggish/slow
And in case anyone from EA reads this - I have been playing for years and spent more money than I care to admit. I also play (and finish) every single season and pay for the premium pass and other add ins that cost real money. However, because of all this nonsense, I missed a week and a half of play and therefore I won’t be playing playing the season pass. Yeah I realize it’s not a lot of money to EA but it should be pointed out that this lapse is support has directly impacted a loyal customer who had previously spent money on this game.
thanks all.
I am really very sorry that you did not receive good step-by-step instructions you needed for a fix, from the support team, and in a timely manner. I'm not connected with them, but I do know that they deal with a super high volume of complaints and requests. That being said; I do hope you are better served in the future.
Thanks so much for being a loyal SimCity player.
You are valued by other players, (including, but not limited to myself), as when users stop investing real cash into this or any other game, not only does the company stop investing in new content, but help/support for the game shrinks then ends completely.
✌
