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andrea1963's avatar
andrea1963
4 years ago
Solved

unable to update game android simcity

 I have cimcity buildit city on an IPhone and a Huawei P30 pro.  Can't get it to load on the P30 for about 2 weeks now. 

When I attempt to do so, it says Loading Your Previously saved city failed.  Make sure you have the latest update and then it gives a big button to update.
 
I hit update, it takes me to the play store.  I uninstall my current version.  Reboot the phone and then install what's in the play store.
 
I attempt to load again after going through the tutorial and it says the same things.  I've done this many times.  I decided to wait a while in case an update was pending but it's now been two weeks and i cant play on my phone.
 
I checked for updates on my iphone as well, resaved the city and I still get the same results.
 
Version on Huawei P30  1.39.2.100801
Version on IOS 1.39.7.101946
Google store 1.39.2.100801
  • hotdog9wiki's avatar
    hotdog9wiki
    4 years ago

    @CrazyBob727 and everyone else who was affected,

    The update is now out for the google play store! You can download version 1.40.1 and enjoy the new update!

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  • CrazyBob727's avatar
    CrazyBob727
    4 years ago
    @hotdog9wiki Yeah thank you lol. I didnt know which one to post it in, and I thought the support one was dead or something lol. Thanks 🙂 I'll keep in mind for future posts
  • never2old2game's avatar
    never2old2game
    Hero (Retired)
    4 years ago

    This matter has been elevated to a Community Manager.

    Thank you for your continued patience everyone. 

    ✌ 

  • Aldebera's avatar
    Aldebera
    Seasoned Veteran
    4 years ago

    Go into your settings, and navigate to Apps.

    From three, locate Google Play Store, and in the extra options at the top right, choose "Uninstall Updates"  Reboot the device and try again.

    Latest Android update cause a huge corruption in Google Play Store that in turn caused a lot of issues with other apps.

    Google Play Store will update automatically after this, and the problem should not occur.  

    The way I understand it, after Android recently introduced their next flavour (version), the update to Google Play store had problems.  I had a similar issue as yours, and this is how I fixed it.  

  • jict7usr8k3t's avatar
    jict7usr8k3t
    4 years ago

    Has this worked for anyone? I tried the steps you said and nothing changed.

  • hotdog9wiki's avatar
    hotdog9wiki
    4 years ago

    @jict7usr8k3t 

    I don't think any of the suggested steps have worked for anyone unfortunately. We will likely need to wait until the update arrives for the Play Store. I think it will probably release late next week because I doubt the update wouldn't come out before season 19 but that is just my guess. I hope the update will be available soon.

  • Doom0907's avatar
    Doom0907
    4 years ago

    In bluestacks, it says " Hello mayor, make sure you are playing with the latest update" and i cant find any update in the app store

  • Doom0907's avatar
    Doom0907
    4 years ago

    i have this account on 2 devices, my computer and my iphone, is it possible that i updated the game in the iphone and no updates out for android?

  • 2081492514's avatar
    2081492514
    4 years ago

    I have the same issue.  I have by city on an IPAD and a Samsung Note S20.  Can't get it to load on the Note for about 2 weeks now. 

    When I attempt to do so, it says Loading Your Previously saved city failed.  Make sure you have the latest update and then it gives a big button to update.
     
    I hit update, it takes me to the play store.  I uninstall my current version.  Reboot the phone and then install what's in the play store.
     
    I attempt to load again after going through the tutorial and it says the same things.  I've done this many times.  I decided to wait a while in case an update was pending but it's now been two weeks and i cant play on my phone.
     
    I checked for updates on my ipad as well, resaved the city and I still get the same results.
     
    Version on Phone  1.39.2.100801
    Version on IOS 1.39.7
     
    I thought clearing the cashe on the phone might be the answer as noted in early post but that didn't work either.

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