What does it take to get EA / Track Twenty to pause the train implementation?

I have 5 stations now, and check every 2.5 hours if i can let a train depart, furtheron i am finished with the trains, and it gets boring. All bolts and caps i see get an architect, its very difficult to repair a city during war, but also own disasters tak a lot of time, because of the architects needed. I doubt if anyone from ea or helpdesk watches this forum, i have never seen any comment from them here.