Forum Discussion

Anonymous's avatar
Anonymous
10 years ago
Solved

Your device isn't compatible with this version.

Out of the blue when loading the game I got this message: "Hello, Mayor! This version of the game is no longer supported. Please update your game."

Than I get redirected to Google Play Store and it says that "Your device isn't compatible with this version".

What happened? As I was reading some other post it seems this happens with some frequency with other players.

How do we fix this? Or this is the way you treat your players?

Thanks

  • Anonymous's avatar
    Anonymous
    10 years ago

    @eliascarvalho22

    Could you please try clearing your cache by opening your apps from System Settings > Google Play Store > Clear the cache and any updates. Restart your device and open GP Store to download any store updates.

    If this doesn’t work, please try removing and re-adding your Google account e-mail by going to System Settings > Accounts.

    Let us know how you get on!

5 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    @eliascarvalho22

    Could you please try clearing your cache by opening your apps from System Settings > Google Play Store > Clear the cache and any updates. Restart your device and open GP Store to download any store updates.

    If this doesn’t work, please try removing and re-adding your Google account e-mail by going to System Settings > Accounts.

    Let us know how you get on!

  • Anonymous's avatar
    Anonymous
    10 years ago

    It did not work. Very sad. After all the time and money spent. 

  • Anonymous's avatar
    Anonymous
    10 years ago

    Thanks, it did work. Unfortunately cash didn't even pile up during this lost week.

  • Anonymous's avatar
    Anonymous
    9 years ago
    What is GP Store ?
  • Anonymous's avatar
    Anonymous
    9 years ago
    Can you please tell me how it worked again

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