JeffThank you for contacting EA Help, my name is Jeff. How may I be of assistance?
youhi
youwait
youI can't see any other resolution in the list, only have: 1024x768 60Hz 1024x768 70Hz 1024x768 72Hz 1024x768 75Hz 1024x768 85Hz 1024x768 100Hz 1024x768 120Hz 1024x768 140Hz 1024x768 144Hz 1024x768 150Hz 1024x768 170Hz 1024x768 200Hz 1024x768 240Hz I want 1920X1080 but it is not exist? What is this issue come from? I googled this problem but can't find anything helpful. I guess my pc have enough power to run 1920X1080 and it run 1920 very fine in any other game. Thanks for reply. Spoiler
youI asked on forum but can't help
youI only see 1024x768 as the resolution of sim city 5
JeffThank you for bringing this matter into our concern and I am sorry to hear that you are unable to find the resolution 1920X1080. Before we continue, may I please have your first and last name so that I can address you properly?
youyes
youShue Lao
youfirst :lao
yousry
youfirst name : shue
youlast name : Lao
youmy display card is GTX 480
youI just updated the lastest driver
youI think display card is not the issue, my other game able to show 1920x1090
you1920x1080
youbut inside the game I only able to set 1024x768, that made the game unplayable
JeffHello Shue. Thank you for patiently waiting. I have checked my resources and it appears that running the game in 1920x1080 resolution is currently unable at the moment.
youbut I belive 1024 is not the highest resolution?
JeffI am sorry Shue, however that is the highest resolution available for the game. This may be changed with the updates of the game in the future.
youCan I have refund?
youEA can take the game away
youI wish to play sim city 5 but i can't accept in 2013 I have to play in 1024x768
JeffRegarding your request for a refund, I am sorry however as a general policy, EA does not offer refunds on any products downloaded through Origin. For the full details of our Terms of Sale, please read through this article: [https://help.ea.com/article/returns-and-cancellations]
youeither solve the problem or refund are good to me
JeffAlthough,
JeffI completely understand your frustration, and the best form of assistance that I can provide you is to escalate your case to our Specialist Team for as much as I would like to assist you fully with your concern, I'm afraid that I lack the necessary authority, tools and expertise to assist you further. With their authority and resources, they might be able to grant your refund request.
JeffThis team is available Monday through Friday between the hours of 8AM-10PM EST. Please call us at [REMOVED - Private Information], select option one, and enter your case number [REMOVED - Personal Information]. When the advisor answers the phone, let them know you are calling about an escalated case and the advisor will get you to the proper team.
youok how I go find them?
JeffI can see that you are from Hong Kong so please take note that you can use VoIP (Skype) to contact this number. If you set your location to United States. The call will be free of charge.
youis it possible to contact them online
youlike live chart or email
youand other player said the can play in higher resolution?
youdo u mean gtx 480 highest resolution support is 1024x768
youor the highest resolution for everyone is 1024x768?
JeffShue, I apologize however our Specialists can only be contacted through the phone number that I have provided above. You can contact them either to request a refund or to further assist you in selecting the highest resolution for your game.
youok
youdo u mean gtx 480 highest resolution support is 1024x768 or the highest resolution for everyone is 1024x768?
JeffWould there be anything else that I could possibly help you out with aside from this Shue?
youjust to be clear
JeffOur specialists will be able to assist you further with this Shue, I am sorry however your issue is already outside of my department's level and I have already provided you the best resolution available for my level.
youok
youso u cant even
youanswer what u said before
youyou said highest resolution is 1024x768
youand i just want a more clear answer
youdo you mean this is the higest resolution for everyone
JeffThe highest resolution available for the game depends actually. However, the game is not capable of supporting a resolution of 1920x1090.
youthen that already beyond your level of department
youso what is the highest resolution
youpossible
youwith the best machine
JeffYou can check the game once again and check what is the highest resolution available for your system. If the highest is 1024x768 as you can see on your systems check, then that is the highest available for you.
youdoes EA have a online resolution check
youor you mean inside the game setting
