Hi,
Thank you for your help. I really wanted to play the game again, so I bought a disc-free version of it that works fine. I guess the cd-roms I had are obsolete technology now.
I share your pain about EA customer service. I purchased Sim City 4 as part of the SImCity Box at least 8 years ago, maybe longer. I think I only ever got it to run once on a computer that I no longer have. I just got a new laptop and thought I would try to install it. No luck. Got the "the operating system has denied access" message. I contacted EA customer support via online chat. they wasted over an hour of my time just trying to confirm my registrations code. I gave them the code that was on the card inside the box but they said it was invalid. I verified the code was typed correctly in the chat. I even sent them a screen shot of the registration code. Their resolution was to tell me to return it to the retailer for a new copy with a valid code. Seriously? return something that i purchased over 8 years ago to a store that I am not even 100% sure of which store I purchased it from (with no receipt), to get a new copy that I have not found on their site that they sell anymore, to get a new registration code because EA Games record keeping is bad?!?! When I pointed out that this was not an option, they HUNG UP on me! I will no longer support EA Games and as an avid online gamer I will strongly encourage my other online gaming friends to ban supporting a company with such horrible customer service.
