Forum Discussion

tahoesb's avatar
11 months ago

Can't load SimCity

Can't load SimCity. I've been at it for over an hour and contacting support is, well not help full. Here's the screen shots of the error and a screen shot of the main screen while trying to log in.

They did tell me there might be an issue with the servers and to try again later. Doubtful, but OK. Try again tomorrow.

28 Replies

  • Any luck on this yet? I already tried everything that I could find in the web to solve this problem but I still get the same error. 

  • Thanks for the info relhaykes. I'll not waste my time then on an uninstall.

  • I’m having the same issue with admin permissions. Tried everything—running as admin, reinstalling on a different drive, adjusting permissions—but it still won’t launch properly.

  • tahoesb's avatar
    tahoesb
    11 months ago

    Update, I have been able to play but still have the same problem with the administrative permissions problem. I just got off with support and they are still working on the problem. It's seems to have gotten worse as now the sims are not moving into your cities. I noticed this by clicking on one of the buildings. See the screen shot.

    I'm about ready to try uninstalling it and re-installing it.

  • same problem toodgd

  • That would be a no go. Uninstalled the app and added it back in. Still the same game requires administrative privileges.

  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    11 months ago

    Heya, 


    This may be related to a recent update we pushed for SimCity 2013, could you please try the below steps and let me know if it sorts the issue for you?

    1. Restart your PC

    2. Uninstall then reinstall the EA app

    This should force the EA app to install more recent configuration changes, and prevent the issue from reoccurring. 

  • Update. I just tried to launch the game and now get this message on the EA app.

    This game requires permissions.

    This game requires administrative privileges. Do you want to grant access and launch the game?

    OK CLOSE

    OK so I hit the OK button and sure enough the game opens up. But when I close the game and restart it I get the same thing as above. This maybe acceptable to some, but to me, having to do this every time is unacceptable. This is a half way fix. 

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