Forum Discussion

jarvhd's avatar
11 months ago
Solved

Lost games since origin

I've just log onto my ea account (Originally Origin) and cannot see the download of Sim City i had purchased a few years ago.

I've checked my account details and is it the only email address i have for the origin account but the game is not showing and the order history is not showing either.

  • Hey @jarvhd , if the order history is not showing your purchase, we can assume that you are using a different account to log in. Games can disappear from view because of a bug but the order history will always display previous transactions.

    In any case, our EA Help assistance will be able to help you locate your game if you get in touch with them: Contact EA Help

1 Reply

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey @jarvhd , if the order history is not showing your purchase, we can assume that you are using a different account to log in. Games can disappear from view because of a bug but the order history will always display previous transactions.

    In any case, our EA Help assistance will be able to help you locate your game if you get in touch with them: Contact EA Help

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