Hello, same issue here. I have requested a refund next day after the purchase, didnt launch the game ( i just want to buy it again using another card). There is no cases open on my account and Live Chat is NEVER available from ANY browser, noone connect to it. Useless support.
!UPDATE!
EA Support has contacted me via the phone and i have received refund without any problems! Thank you very much! But still, please fix live chat!
They're lying to you you fools! Welcome to the real world! They are only going to give you the illusion of both being able to talk to somebody or request a refund. They do it for legal reasons and to cheat you out of your money. It's EA! What do you expect. I've been trying to get in contact with the same live rep for 2 years now. Hahahahaha. There is no rep! It's a simple, cowardly, selfish lie! And EA is too big, and too obscure as a video games company to go down with their army of lawyers.
